How fintechs can leverage outsourced customer support for more than cost savings

How fintechs can leverage outsourced customer support for more than cost savings

In an interview with The Financial Revolutionist, Ubiquity COO and Co-Founder Sagar Rajgopal describes the bidirectional benefits of outsourcing, provides examples of the insights customer-experience experts can offer fintechs, and outlines the future of outsourcing in the face of volatility.

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How Celsius and Voyager can shape the future of crypto

How Celsius and Voyager can shape the future of crypto

Cryptocurrency trading firms Celsius and Voyager Digital crashed earlier this month, trapping clients' funds within their platforms. Voyager’s financials are unknown, but Celsius has $167M in cash on hand to repay over $4.7B in customer deposits.

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Africa-based fintechs discontinue virtual dollar card services due to fraud

Africa-based fintechs discontinue virtual dollar card services due to fraud

Flutterwave, Eversend, and other Africa-based fintechs discontinued use of virtual dollar cards due to the processor’s susceptibility to fraud. Scammers could contact the card issuer and fraudulently claim that they never made specific purchases.

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Starling scraps European banking plans

Starling scraps European banking plans

Starling, the UK-based challenger bank, withdrew its application for a European banking license four years after its initial application to the Irish Central Bank. The bank is now eyeing growth through its banking software subsidiary, Engine, and by expanding its lending initiatives.

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What’s behind Putin’s digital-asset payments ban?

What’s behind Putin’s digital-asset payments ban?

On July 16, Russian President Vladimir Putin signed a law that bans the use of digital assets like NFTs and cryptocurrencies to pay for goods and services within the country. It is still legal to trade, buy, and sell those assets.

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With interest rates on the rise, some fintechs offer smoke and mirrors

With interest rates on the rise, some fintechs offer smoke and mirrors

Over the past twelve months, the average interest rate for a savings account has risen from .06% to .1%. Fintechs like Save and Fair are offering “alternative” savings accounts with supposed annual yields around 4%.

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How the EU might shake up the tech sector

How the EU might shake up the tech sector

The European Union General Court ruled that Brussels has the authority to regulate the merger between US biotech groups Illumina and Grail. Grail has no commercial presence in Europe and its operations are primarily in the US.

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Inflation may worsen the financial gender gap

Inflation may worsen the financial gender gap

According to a report by Financial Health Network, men are 50% more likely to be financially healthy than their women counterparts. Women trail behind men on all measures, including spending, savings, borrowing, and planning.

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Building a financial ecosystem for SMBs with ForwardAI

Building a financial ecosystem for SMBs with ForwardAI

In an interview with The Financial Revolutionist, Co-Founder and CEO of ForwardAI Nick Chandi outlines the market need ForwardAI addresses, describes the competitive dynamic between accounting platforms and banks, and envisions the future of SMB financial advisory services.

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Fundraising is falling, but VCs have more money than ever

Fundraising is falling, but VCs have more money than ever

According to a report by CB Insights, global startup funding fell by 23% in Q2 2022 from Q1, including by 25% in the US. However, US-based VCs raised a record-breaking $73.8B in Q1.

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What MercadoLibre’s fundraising says about fintech in Latin America

What MercadoLibre’s fundraising says about fintech in Latin America

Goldman Sachs announced a $233M loan to Latin American e-commerce giant MercadoLibre. Similarly, Citigroup lent $375M to them last year.

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Climate change complicates bitcoin mining in Texas

Climate change complicates bitcoin mining in Texas

ERCOT, which operates Texas’s power grid, has requested that bitcoin miners suspend operations during the state’s current heat wave, which has caused a surge in residential and commercial energy demand. Bitcoin miners complied, freeing up to 1,000 megawatts by turning off their machines.

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Voyager’s misleading marketing in regulators’ crosshairs

Voyager’s misleading marketing in regulators’ crosshairs

Crypto firm Voyager Digital, which filed for bankruptcy last week, previously told customers that their deposits were FDIC insured through a partnership with Metropolitan Commercial Bank. However, customer funds are only protected if Metropolitan Bank fails, not if Voyager fails; the FDIC is now investigating Voyager’s false claims.

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Inflation may be a windfall for rent-payment startups

Inflation may be a windfall for rent-payment startups

Rental fintechs have reported increased demand for their services, including cashback on rent payments or discounted rent, due to rising rental prices and inflation. Rent has increased by 11.6% over the past year, according to Harvard University’s Joint Center for Housing Studies.

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Are we still experiencing inflation?

Are we still experiencing inflation?

Economist and New York Times columnist Paul Krugman argued that the US economy has exited an inflationary period. Citing the Federal Reserve’s economic data, Krugman said inflation has sharply decreased since March 2022.

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